Summary
Blocking online payments stops a tenant from paying for a specific unit through the Tenant Portal, while your staff can still take payments on their behalf. The block is applied per rental unit, so a tenant who repeatedly bounces payments on one unit can be blocked on that unit alone. You can block a unit manually from the tenant's record, or automatically through a delinquency automation.
Permissions required:
Tenants — View and Edit
Blocking Online Payments Manually
Use the search bar to open the tenant's record, then select the Overview tab.
Locate the unit card for the unit you want to block, and click the ⋮ (more options) menu in the top-right corner of the card.
Select Block Online Payment.
In the Block online payments for this unit? window, review the details — online payments will be turned off for that unit, staff can still take payments manually, and the tenant will not be able to pay for this unit through the Tenant Portal. Click Block Online Payments to confirm.
A confirmation message appears reading "Online payments have been blocked for this unit." A Blocked Online Payment badge now appears next to the tenant's name, and a blocked-payment icon appears on the unit.
What Happens When a Unit Is Blocked
The block applies to that rental unit only, not the entire account. If the tenant rents multiple units, they can still pay for their other units through the Tenant Portal.
The tenant cannot pay for the blocked unit through the Tenant Portal.
Your staff can still collect payment on the tenant's behalf using Collect Payment. See Processing a Manual Payment.
Blocking Online Payments Through a Delinquency Automation
Beyond blocking a unit by hand, you can block online payments automatically as part of a delinquency automation — for example, to block a unit once it reaches a certain delinquency age.
When building a delinquency automation rule, set the If (Trigger) to Unit delinquency age is… or Invoice past due for….
Add Block Tenant Portal Payments as a Then (Action).
For full steps on building automation rules, see Managing Automations and Managing Delinquencies.
Unblocking Online Payments
Open the tenant's record and select the Overview tab.
Click the ⋮ (more options) menu on the unit card and select Unblock Online Payment.
Online payments are restored for that unit and the Blocked Online Payment badge is removed.