Summary
Payment Options lets you control which payment methods tenants are offered online at each of your facilities. Restrict Credit Card or ACH to keep a method out of the Tenant Portal and the online rental flow, without changing what your staff can accept in Monument.
Permissions required:
Facilities - View and Edit
Accessing Payment Options
From the menu bar, click Settings.
Click Facility Management, then click a facility's name to open its detail page.
Click Manage to open the Edit Facility page.
Scroll to the Payment Options section.
Restricting a Payment Method
In the Payment Options section, turn on Restrict an online payment method.
Select the method to restrict — Credit Card or ACH.
Click Save Changes. The change takes effect immediately for that facility.
What Happens:
The restricted method is no longer offered in the Tenant Portal or the online rental flow for that facility. Your staff can still take that method in Monument when collecting a payment on a tenant's behalf.
Allowing a Restricted Payment Method Again
In the Payment Options section, turn off Restrict an online payment method to offer both methods again — or select the other method to restrict instead.
Click Save Changes. The change takes effect immediately, and no action is required from your tenants.
How Payment Options Work
Defaults
By default, Restrict an online payment method is off, and both Credit Card and ACH are offered online at every facility. Nothing changes until you restrict a method.
Only One Method Can Be Restricted
You restrict one online method at a time — Credit Card or ACH. The other method always remains available, so at least one online payment method is offered. You cannot restrict both at the same facility.
Configuration Scope
Payment Options is set one facility at a time. Restricting a method at one facility does not affect any of your other facilities.
Tenant Portal
A restricted method is not shown anywhere a tenant can pay for a unit at that facility, and tenants cannot add or save a new payment method of that type. Tenants who already have a payment method of that type saved can continue to use it — they just cannot add a new one.
Online Rental Flow
A restricted method is not offered at the payment step of the online rental flow, and it is not offered for autopay enrollment during the rental.
Collecting Payments in Monument
Restricting a method only affects your tenant-facing surfaces. All payment methods remain available to your staff in the Collect Payment flow for that facility.
Autopay
Tenants already enrolled in autopay on a method you later restrict stay enrolled, and their autopay continues to run. Restricting a method does not unenroll anyone or send a notification to your tenants. New autopay enrollments cannot be created on a restricted method from the Tenant Portal or the online rental flow.