Monument Help Center

Role-Based Guides

Guides organized by user type

By Carver and 1 other2 authors9 articles

Call Center

Leasing, Move-Ins, Move-Outs, Tenant Communications, Delinquency, Leads, Payments, Collections, Refunds and Credits

LeadsCreate New Lead, Convert Lead to Tenant, Communicating with Lead, etc._{1 article}
PaymentsAccept Payment, Change Tenant Credit Card, Review Payments, etc._{2 articles}

Facility Management

On-Site Operations & Tenant Management

Revenue Management

Rent Increases & Rate Management

Viewing ECRI History

Finance

Financial Oversight; Revenue Reconciliation; Reporting

Adjusting an InvoiceHow to adjust an invoice's amount or line items, and how each adjustment is recorded as an Invoice Adjustment document.